Many of our customers have similar questions and concerns. To serve you better, we've collected the most popular questions and listed them below. If you have a question that does not appear on this list, please contact us and we'll be happy to answer any question you have.
Do you have in-store credit?
Yes, all stores offer in-store credit! Because Schewels offers in-store financing, we have the flexibility to create a payment plan that will fit most budgets. Schewels offers four months no interest, low monthly payments, low prices, and guaranteed satisfaction each and every day. We also accept major credit cards.
What credit cards do you accept?
Visa, MasterCard, American Express, and Discover.
Can I make an online purchase on your site?
Yes, you may use your VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS card for online purchases. Special order merchandise and clearance items are not available for online purchases. We do not offer in-store financing at this time for online purchases. To view TERMS OF SERVICE for online purchases please click here.
What name brands do you carry?
We carry major name brand home furnishings, mattresses, appliances, electronics and power equipment such as: Bassett, Franklin, United, Standard, La-Z-boy, Spring Air, Simmons, LG, Samsung, Sony, Nintendo and much, much more!
What warranties do you have on your products?
Warranties vary by merchandise category and supplier. As a general rule, upholstery, bedroom and dining furniture carries a one year warranty for parts and labor. We also offer Customer Care Options for home furnishings purchases and a Service Plus Option for appliances, electronics and power equipment purchases.
What is your Lowest Price Guarantee?
Our lowest price guarantee on furniture and mattresses refers to the same matching new furniture and mattresses sold at local retail stores in Schewels markets only. Magnolia Joanna Gaines furniture is excluded from our lowest price guarantee. Other retailers damaged and discontinued furniture and mattresses are excluded from our lowest price guarantee on furniture and mattresses. Internet sites offering the same matching furniture and mattresses are excluded from our lowest price guarantee. Customer(s) must show current ad or quote from local competitors at time of purchase for verification purposes. Our lowest price guarantee valid until 30 days of the original purchase date. Occasionally Schewels runs special promotions based on the comparable value or retail price such as Free Furniture or Dollar Days. In these instances, Schewels guarantees that customers could not purchase all the merchandise received at a lower price. See store for details.
What is your trade area?
We are glad to service all customers within a 100 mile radius of our stores.
Do you offer delivery?
Our normal delivery charges for in-store purchases are $79.95 within 25 miles of the store. Deliveries between 25 and 50 miles of the store are $99.95. Limitations may apply for delivery around your local Schewels store. In-store delivery charges could vary based on promotional specials, distance and item purchased.
For online purchases, we have a flat rate delivery charge of $99.95. This flat rate covers online purchases up to 50 miles of the store. We do not deliver beyond 50 miles of our store for online purchases. See store for details.
Is the site for making payments secure?
The site is secure. By using the site, you agree not to give or make available your password or other means to access your account to any unauthorized individuals. If you believe that your password or other means to access your account has been lost or stolen, you must notify your bank or credit card company.
Will you sell or disclose my account information to third parties?
It is our general policy to treat your account information as confidential. We will disclose information to third parties only in the following situations:
- Where it is necessary for completing transactions.
- In order to verify the existence and condition of your account to a third party such as a credit bureau.
- To comply with a government agency or court order.
- With your written permission.
Can I make a past due payment online?
In most cases you can make a past due payment on line, but late charges and/or interest charges outlined in your installment sale agreement and security agreement will be applied. If your account is on "HOLD" you will not be able to make a payment on line.
Can I make multiple payments on line, or payments that are greater or less than my scheduled monthly payment?
You may make multiple payments on line, but the system can only accept payments in the exact amount of your scheduled monthly payment.
Can I sign up to have my payments automatically deducted from my account?
We're sorry, currently this is not an available option.
Can I change or delete an online payment once made?
No, once a payment has been processed it cannot be cancelled. However, if you have chosen the "recurring payment" function, you may stop that at any time by following the instructions on the web site.
How do I know if my payment has been received?
Once your payment has been processed, the screen will confirm that your payment has been received. You also can click on the "Payment History" tab on the screen to view all payments made on line. Please note that payments made in any manner other than on line (such as in a store, by mail, or by a phone call to the store) will not be shown in the payment history screen on line although they have been credited to your account.
How long will it take for my payment to post?
While payments made online may be immediately debited from your bank or credit card, payments made after 2pm will be posted the next business day.
What information will I need to create an online account?
1. Your account number, which can be found in the following places:
- Your Contract
- A recent payment receipt
- Your customer information form
- By calling the store in which your account is located
2. The last four numbers of your social security number.
3. A valid e-mail address.
4. A password that is easy for you to remember.
5. If paying by eCheck you will be prompted to include your driver's license number.
Is my account number the same if I have accounts in more than one Schewels location?
Each account is separate and has its own account number. If you have more than one account, you will enter the number of the account you wish to pay on. You may pay on another account by clicking on the prompt at the bottom of the confirmation or "Thank You" page at the conclusion of your transaction.
Can I make a payment on an account in someone else's name?
Yes, you can make a payment on an account in someone else’s name if you have the last four digits of the account holder’s social security number and the account number.
What happens if I add a new purchase to my Schewels account but have scheduled recurring payments?
Because the system accepts only exact payments, you will need to change the account number and the scheduled payment to the new payment amount.
What if I forget my password?
There is a link to follow on the sign-in page that will allow you to reset your password.
Where do I call if I have additional questions about on-line payments?
Please call 1-844-284-2834 Monday-Friday 8:30am-4pm or E-mail firstname.lastname@example.org